We publish key policies and information relating to our casework governance and process.
- Our award limits: Governance and consistency (April 2019) (PDF 132KB).
- Sample case studies - Dismissals under DISP 3.3.4AR (June 2019) (PDF 135KB)
- Publishing complaints data naming individual financial businesses: Next steps (September 2008) (PDF 207KB) and Policy statement (March 2009) (PDF 237KB).
- Charging for our work: A preliminary consultation paper (January 2012) (PDF 960KB) on changing our case fee arrangements from 2013 – and our feedback statement (August 2012) (PDF 960KB).
- Publishing ombudsman decisions: Next Steps (September 2011) (PDF 275KB) and summary of responses (January 2012) (PDF 275KB).