Our Board regularly commissions independent reviews of our service.
- 2018: Richard Lloyd's Independent review into the work of the ombudsman service (PDF 559KB).
- 2016: Richard Thomas' Independent review into the impact of PPI mis-selling on the ombudsman service. (PDF 549KB)
- 2012: National Audit Office Independent review into the efficiency of the ombudsman service (PDF 811KB).
- 2008: The Hunt Review. Lord Hunt of Wirral's independent review of the Financial Ombudsman Service (PDF 679KB).
- 2008: David Severn: The Financial Ombudsman Service and mortgage endowment complaints (PDF 490KB).
- 2004: Bristol University's Personal Finance Research Centre: Independent review of the ombudsman service (PDF 420KB).