All FAQs

You can order hard copies of the leaflet online – or we can provide you with an electronic version of the leaflet, so you can print it yourself under licence from us (you'll first need to sign a licence agreement, please contact us for more information about this).

The leaflets are free for public libraries and consumer advice agencies like the Citizens Advice Bureau – and we can provide them in a number of different languages and formats.

There’s more information on our website about what businesses need to tell consumers about the ombudsman.