At the Financial Ombudsman Service, we’ve been settling disputes between financial businesses and their customers since we were set up by Parliament in 2001. We’re a diverse and inclusive employer and can offer you a great start to your professional life.
Join us as an Apprentice and begin your career at an organisation that’s committed to fairness. We put things right for consumers, small businesses, charities and trusts who have made a complaint about their financial services provider.
Start your career with us
Our apprenticeship programmes will give you the chance to start your chosen career in a supportive team. As one of our apprentices, you’ll get to:
Earn while you learn
we pay our apprentices the London Living Wage
Gain a qualification
from a professionally recognised apprenticeship provider
Enjoy a generous benefits package
including season ticket loans and lifestyle discounts
Receive support and mentoring
from your manager and colleagues, with dedicated time to study
Kick-start your career
we offer a permanent role when you’ve finished your apprenticeship
The apprenticeship was exactly what I was looking for – the right balance of training and earning. And the best part? I got my qualifications and a full-time role at the end.
Ryan, Former Apprentice
Our apprenticeship programme
As an apprentice, you’ll play a valuable role supporting the Financial Ombudsman to do the work we do.
Our next Apprenticeship programme will start in September 2026 with a variety of roles based in London.
You’ll start with an Early Career induction, spending the first week alongside other apprentices and getting to know your manager and team in our London office. It’ll prepare you for professional life and help you balance your work and educational commitments.
Who can apply
You can apply for an apprenticeship with us at any age over 18, as long as you have finished formal education. We welcome applications from those who want to change careers as well as those leaving school or finishing university.
If you have studied a degree, you can still apply for an apprenticeship as long as your degree isn’t in the same subject area. The apprenticeship is designed to provide you with new skills that are different to any previous training.
By investing in new and fresh talent, we’re building a diverse and skilled team that’s ready to take on new challenges.
Selena Rahman, Head of Internal Communications
How to apply
We will update this page with further information about how to apply for an apprenticeship nearer the time.
To be the first to hear about our 2026 apprenticeship offering, register your interest by emailing us at [email protected].
Things to think about
Find out more about what’s involved in an apprenticeship, and who’s eligible on the GOV.UK website.GOV.uk's apprenticeship website
Find out more about writing an application, CV or covering letter and what to do at interviews on the National Careers Service's websiteLink to the National Careers Service
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The best part of my apprenticeship is being able to earn while I learn. Each day brings something new. Knowing that I work for an organisation that makes a real difference to people’s lives is rewarding.
Edward, Apprentice