Our leaflet for consumers offers general guidance on how we help smaller financial businesses and their customers resolve complaints.
Ordering copies of the leaflet
In some cases, complaints handling rules mean that businesses have to give customers an official printed copy of the leaflet. You can order supplies in batches of 25 or 825 directly from us.
We publish information about some of the things you need to do when you receive a complaint, including telling your customers about us, it gives details about the requirement to send consumers our consumer leaflet. It also includes information about:
- the option for businesses to print the leaflet themselves;
- arrangements for businesses who deal with consumers (and their complaints) over the internet;
- the use of our logo by businesses – to help promote consumer awareness of the ombudsman.
Consumer advice agencies can also order copies by calling us on 0300 123 9 123.
Supplies are free to public libraries and consumer advice agencies such as citizens advice and trading standards departments.