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Packaged Bank Account (PBA) - business response form (pdf)
Published 28/05/2019 Last updated 26/04/2021
PPI sale credit card sample decision Mrs V (pdf)
Published 10/06/2019 Last updated 22/06/2019
Product complaints data – Q3 2019/20 (csv)
Published 11/02/2020 Last updated 21/08/2020
Purchase order terms and conditions (pdf)
Published 15/08/2019 Last updated 31/03/2021
SME Advisory Group Terms of Reference - May 2020 (pdf)
Published 17/09/2020 Last updated 11/04/2024
Board meeting minutes July 2025 (pdf)
Published 01/10/2025 Last updated 01/10/2025
Financial Ombudsman Service Independent Assessor's Annual Report April 2024 25 (pdf)
Published 07/10/2025 Last updated 07/10/2025
Q2 25 26 chart total new complaints (xlsx)
Published 29/10/2025 Last updated 29/10/2025
Financial Ombudsman Service response to FCA's consultation paper on Regulated Cryptoasset Activities (pdf)
Published 03/11/2025 Last updated 03/11/2025
Board meeting minutes October 2025 (pdf)
Published 10/12/2025 Last updated 10/12/2025
