We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
28 January 2022
James Clements, Head of Operation Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.
21 January 2022
Nicola Wadham, Chief Information Officer, outlines the digital and technology changes taking place at the Financial Ombudsman Service and why it’s an exciting time to be leading the work on our IT strategy and systems.
13 January 2022
Paul Whiteing, Lead Ombudsman and Director of Investigations Casework, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.
29 July 2021
Caroline Nugent, Director of Human Resources at the Financial Ombudsman Service, shares some of the ways we're living out our values of fairness and sustainability by partnering with organisations in support of the vital work they do.