Annual reports and accounts

Our Annual Reports and Accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

We also publish an annual report by our Independent Assessor, who considers complaints about our service.


Our annual complaints data

Starting in June 2020, we now publish our annual complaints data – and insight on what we've seen – elsewhere on our website. We've published performance related data (such as timeliness and consumer satisfaction) as part of our Annual Report and Accounts 2021/22.

Reports from previous years