Our annual reports and accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

We also publish an annual report by our Independent Assessor, who considers complaints about our service.


Our 2019/20 annual report and accounts

In line with previous years, we had planned to publish our 2019/20 annual report and accounts in July 2020. Due to unprecedented challenges created by Covid-19, the National Audit Office hasn’t been able to complete its audit of our accounts, as well as those of other public bodies, within the usual timeframe. Based on the current status of the audit, we now expect that our own report and accounts will be published and laid in Parliament in November.

Our annual complaints data

Starting in June 2020, we now publish our annual complaints data - and insight on what we've seen - elsewhere on our website. We'll be publishing performance related data (such as timeliness and consumer satisfaction) as part of our annual report and accounts 2019/20.

Reports from previous years