Other complaints

For consumers

We often see complaints which aren’t directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.

Types of complaint

To find out more about other types of complaints we receive and how we can help, choose the relevant area below.

How long does it take?

The time it takes for us to investigate a complaint depends on what it's about, how complex it is and how quickly we can get all the information we need.

You can read more about our process on our how long it takes page.

How long it takes

What's your complaint about?

Power of attorney

Have you had problems when you asked a business to add a power of attorney to an account or, as an attorney, with a product or service?

Economic and domestic abuse

Find out more about financial, or economic and domestic abuse, whether you can bring a complaint to us and what will happen if you do.

Complaints about pre-paid funeral plans

From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you have a complaint about pre-paid funeral plans.

Compulsive spending and gambling harm

Have you been harmed by compulsive spending or problem gambling, and feel a financial firm could have done more for you?

Complaints about discrimination

Do you feel a financial business has treated differently or unfairly, or discriminated against you?

Complaints involving vulnerability

If you were in a vulnerable situation and feel a business didn't treat you fairly, you may be able to bring your complaint to us.

Other complaints

On this page

Are you handling complaints?

Types of complaint

How long does it take?

What's your complaint about?

Power of attorney

Economic and domestic abuse

Complaints about pre-paid funeral plans

Compulsive spending and gambling harm

Complaints about discrimination

Complaints involving vulnerability

Our use of cookies

Other complaints

On this page

Are you handling complaints?

Types of complaint

How long does it take?

What's your complaint about?

Power of attorney

Economic and domestic abuse

Complaints about pre-paid funeral plans

Compulsive spending and gambling harm

Complaints about discrimination

Complaints involving vulnerability