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We often see complaints which aren't directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.
To find out more about other types of complaints we receive and how we can help, choose the relevant area below.
How we deal with complaints when someone’s lost their mental capacity.
If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.
Bringing a complaint to us is straightforward and won't cost you anything. Find out how to contact us.