We can help with complaints about most kinds of financial products and services provided in or from the UK – from debt collection and payday loans to insurance, mortgages and problems with your claims management company.
When you get in touch, we’ll let you know if the business is one we cover, and if the complaint is about something we can look at.
Complaints we can’t help with
As well as time limits and some cross-border complaints, there may be other reasons why we can’t help with a complaint. For example, we won’t usually look into a problem that’s been decided by a court, or one that we’ve looked at already. We publish some sample case studies that give further examples.
Sometimes we can’t help because your complaint should be dealt with by a different organisation or service. For example, we can look at complaints about mobile phone insurance policies – but complaints about mobile phone contracts should be dealt with by the communications ombudsman.
If you can’t find your complaint listed on this page, take a look at the Ombudsman Association’s website to find other ombudsman schemes who may be able to help.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.