Complaints we can help with

If you have a complaint about payment protection insurance (PPI), we can help. The Financial Conduct Authority has set a deadline of 29 August 2019 for all PPI complaints – so get in touch with us as soon as possible to make your complaint.

We can help with a range of complaints about banking and payment services, including current accounts, savings accounts, direct debits, continuous payment authorities, disputed transactions, and fraud and scams.

Problems involving insurance can be complex and technical. We'll look carefully at the details, weigh up the facts and help resolve your complaint fairly. We look at a wide range of insurance types, including car, home, travel and pet insurance.

Problems with loans and credit can cause a lot of worry. We can look at complaints involving different types of loans and credit, including payday loans, store cards and goods and services bought using credit.

We see a wide range of mortgage complaints, from problems with applications to disputes about early repayment charges. As well as residential mortgages, we can help with complaints about non-residential mortgages.

We can help resolve complaints about a variety of investments from bonds and derivatives to PEPs and endowments. We'll look fairly and impartially at how the investment was sold to you, and how it's been handled. 

Complaints we see about pensions and annuities include problems with the suitability of advice and delays. We'll investigate complaints, including workplace and personal pensions issues – but in some cases, we'll refer you to the Pensions Ombudsman. 

We can also look at complaints about various other things that have had a negative financial impact on customers. Examples include problems with power of attorney and IT issues with your bank affecting access to your money.