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Banking and payments
We can help with a range of complaints about banking and payment services, including current accounts, savings accounts, direct debits, continuous payment authorities, disputed transactions, and fraud and scams.
We can help with complaints about most kinds of financial products and services provided in or from the UK – from debt collection and payday loans to insurance, mortgages and problems with your claims management company.
When you get in touch, we’ll let you know if the business is one we cover, and if the complaint is about something we can look at.