Our corporate policies

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Financial Ombudsman

Coronavirus update

Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.

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We publish key corporate policies relating to how we operate.

Conflicts of interest

Independent, unbiased answers: our approach to conflicts of interest

Employee expenses

Our employee expenses policy.

Safeguarding policy

Our policy on safeguarding

Unreasonable behaviour policy

This page sets out what we consider to be unreasonable behaviour and the actions we might take if a customer’s behaviour goes beyond what we consider to be acceptable

Social responsibility and sustainability

This policy outlines what social responsibility and sustainability means to us and how we'll meet our commitments on our four key principles.

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