We use necessary cookies to make our site work.
We'd also like to set analytics cookies to help us improve our website. Using this tool will set a cookie on your device to remember your preferences.
cookies policy page
Policy version: 03
Use Ctrl + / (or ⌘ + / on OSX) to open the search dialog from any page.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
We publish key corporate policies relating to how we operate.
Independent, unbiased answers: our approach to conflicts of interest
Our employee expenses policy.
Our policy on safeguarding
This page sets out what we consider to be unreasonable behaviour and the actions we might take if a customer’s behaviour goes beyond what we consider to be acceptable
This policy outlines what social responsibility and sustainability means to us and how we'll meet our commitments on our four key principles.