We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
29 August 2024
View quarterly product complaints and services data about complaints received between April and June 2024.
1 August 2024
Read the full speech, given by Abby Thomas at an FCA event to mark the first anniversary of the Consumer Duty.
12 July 2024
View quarterly product complaints and services data.
1 March 2024
Complaints about products received during the third quarter (October to December) of 2023/24.
22 January 2024
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?
