Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Half-yearly complaints data: H1 2025

29 October 2025

This half-yearly data shows the number of complaints against financial businesses between January and June 2025.

Business complaints data H1 data Complaints data Data and Insight

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Half-yearly complaints data: H2 2024

6 May 2025

Our data on the number of complaints received about individual financial businesses between January and June 2024.

H2 data Business complaints data Complaints data Data and Insight

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Half-yearly complaints data: H1 2024

25 October 2024

Our data on the number of complaints received about individual financial businesses between January and June 2024.

Business complaints data Complaints data Data and Insight H1 data

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Half-yearly complaints data: H2 2023

1 May 2024

Our data on the number of complaints received about individual financial businesses between July and December 2023.

Business complaints data Complaints data Data and Insight H2 data

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Half-yearly complaints data: H1 2023

11 October 2023

Our data on the number of complaints received about individual financial businesses between January and June 2023.

Business complaints data Complaints data Data and Insight H1 data

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Half-yearly complaints data: H2 2022

22 March 2023

Our data on the number of complaints received about individual financial businesses between July and December 2022.

Business complaints data Complaints data Data and Insight H2 data

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