All FAQs

Small businesses contact us with a range of complaints about interest rate hedging products – whether they didn’t understand the product, or they’ve had problems with early termination.

When we look into complaints about interest rate hedging products we consider things like whether any advice given was suitable – and whether terms and conditions were applied fairly.

If something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put it right. This could mean putting someone in the position they’d be in if they’d been given suitable advice.

There’s more information about our approach to interest rate hedging products on our website.

And if you’ve got any questions, get in touch and we'll see how we can help.