You can make a complaint through one of our online forms, and find out more about the information you’ll need to have to hand before you start filling the form in.
How to complete an online complaint form
You’ll need the following information to hand to help you complete the complaint form:
- The name of the financial business you're complaining about.
- Dates of correspondence with the business, including the date of its final response.
- Your account or policy details.
Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. Allow up to 30 minutes to complete and submit it.
Please don’t close the form until you have fully completed and submitted it. If you do, you will lose the stage you’re at and the information you have added so far.
Complaint form – a financial business or product
This form is for complaints about a financial business or product. Use the forms below if you’re complaining about packaged bank accounts or PPI.
Complaint form – packaged bank accounts
This form is for complaints about packaged bank accounts. For other complaints, use the form above for financial business or product.
Complaint form – payments protection insurance (PPI)
This form is for complaints about PPI. For other complaints, use the form above for financial business or product.
How to complain
You can find information about what to do before bringing a complaint to us, the stages of our complaint process and what to expect on our how to complain page.
Our timelines
It’s currently taking longer than we’d like to allocate cases to our case handlers for investigation. We’re working to improve waiting times.
You can find up-to-date information about our general timescales on our how long it takes page, and you can find more detail about timescales for specific types of complaints by choosing the product area you’d like to read about on our complaints we can help with page.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
Make a general enquiry
Find out more about contacting us, if you have an enquiry about an ongoing complaint.