You can make a complaint through one of our online forms, and find out more about the information you’ll need to have to hand before you start filling the form in.

Make a complaint

You'll need the following information to hand to help you complete the complaint form:

  • The name of the financial business you're complaining about.
  • Dates of correspondence with the business, including the date of its final response.
  • Your account or policy details. 

To find out more about our process, read our how to complain page.

Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. Allow up to 30 minutes to complete and submit it.

Please don't close the form until you have fully completed and submitted it. If you do, you will lose the stage you're at and the information you have added so far.

Our timelines

You can find up-to-date information about our general timescales on our how long it takes page. 

The current situation means that responding to complaints and enquiries might take longer. In particular, it may be several weeks before we’re able to acknowledge post, emails or forms submitted to us online.

Want to complain about a claims management company (CMC)?

Bringing a complaint to us about your claims management company (CMC) is straightforward and won’t cost you anything. 

Complain about a CMC 

Want to get in touch a different way?

Would you rather speak to us on the phone? Or write us a letter?

Ways to contact us