Find out how our service is being impacted by the Covid-19 (coronavirus) outbreak, and what this means for your complaint – it will take us longer to resolve complaints.

At busy times, it can take around 4 months for us to allocate your case to a case handler for assessment – although this might be longer for some product types. You can find out more about timelines for specific complaint types in the complaints we can help with section of this website. We’ll be in touch as soon as your complaint is allocated. 

Young woman smiling as she talks on the phone

Want to get in touch a different way?

Would you rather speak to us on the phone? Or write us a letter?


See our contact details