We’re seeing a high number of people bringing complaints to us at the moment, and unfortunately it’s taking us longer than usual to let customers know that complaints have been received and allocated to a case handler. We're doing everything we can to provide answers as soon as possible. If you’ve submitted a complaint online or by post, and are facing financial hardship or ill health – please get in touch on 0800 023 4567.
Want to get in touch a different way?
Would you rather speak to us on the phone? Or write us a letter?