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accessibility and different needs

Our service is for everyone. We aim to be accessible – and to meet any particular needs our customers may have.


Please note: the BrowseAloud service is not currently available on our website. BrowseAloud will reinstate the service soon, but in the meantime you may receive a notification from your anti-virus software about visiting sites which have used BrowseAloud. You can find more information about this on their website. If you need any help with accessing information on our website, please call us on 0800 023 4567.

meeting your needs

We can provide information about our service in different formats and adapt the way we communicate with you - depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay.

We can also provide the information on this website in different formats - including as "hard copy" ("durable format").

Please let us know what your particular needs are, and we will do our best to help. You can contact us about accessibility by email or phone us on 0800 023 4 567.

speaking your language

easy read (accessible text format)

British Sign Language

audio and video-clips

information in non-text format includes:

listen to this website being read aloud

using this website

If you have any difficulties using our website – or have any suggestions for improvements – please email our webmaster. We especially welcome feedback from disabled users of this site.

website standards

We’re working to make our website as accessible as possible for our users, and pages conform where possible with W3C Web Content Accessibility Guidelines.


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how we can help