Work of the Financial Ombudsman Service: inclusion and vulnerability
27 May 2026
Rachel Lam, our Interim Ombudsman Managing Director, writes about supporting vulnerable customers in financial services.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
Filter
Quarterly complaints data: Q4 2025/26
21 May 2026
Our complaints data on financial products and services between January and March 2026.
Annual complaints data and insight 2025/26
21 May 2026
Our annual complaints data is a review of our work over the course of the financial year 2025/26.
Embracing AI’s transformational impact on consumer complaints
27 March 2026
Our Chief Operating Officer, Marc Harris looks at how AI is impacting customer complaints, questions and experiences.
Quarterly complaints data: Q3 2025/26
5 February 2026
Data showing the complaints we received about different financial products between October and December 2025.
Quarterly complaints data: Q2 2025/26
29 October 2025
Complaints received during the second quarter of 2025/26 (July to September).
1 of 13
Next