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Planning a holiday? Look before you book…
News
Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected.
Published 31/01/2018 Last updated 27/01/2021
Ombudsman publishes latest complaints data on individual financial businesses
News
The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today.
Published 27/03/2018 Last updated 27/01/2021
Retired couple sold lifetime mortgage when there were cheaper ways to increase income
Decisions and case studies / Case studies
Robert and Sarah agreed to out a lifetime mortgage of £100,000 on the advice of a financial adviser. When Sarah wanted to sell the house, she felt they should never have been sold a lifetime mortgage.
Published 11/03/2019 Last updated 11/07/2025
We’re consulting on our future funding model
News
This consultation is the latest step in the conversations we’ve been having about our plans for a future when PPI doesn’t dominate our caseload.
Published 02/07/2019 Last updated 27/01/2021
Consumer not ‘reasonably aware’ of leak or damage to prevent floor collapse
Decisions and case studies / Case studies
When Gary's washing machine leaked, it damaged his kitchen to the point where the floor collapsed. He got in touch with us when his insurer only agreed with part of his claim.
Published 14/03/2019 Last updated 11/07/2025
Slow leak damage not covered under all risks policy
Decisions and case studies / Case studies
Sandy put in a complaint with us when her insurer rejected her claim for damage to her lounge ceiling from water damage.
Published 14/03/2019 Last updated 11/07/2025
Information for professional representatives
For consumers / How to complain
Our guidance for professional representatives outlines the support we offer when you refer a complaint to us.
Published 02/07/2024 Last updated 08/04/2025
Insurer doesn’t look beyond valuation guide prices to value a classic motorbike
Decisions and case studies / Case studies
Theresa came to us after her motorbike had been stolen as she felt her insurer weren't offering enough.
Published 19/03/2019 Last updated 11/07/2025
Can small businesses use the Financial Ombudsman?
Data and insight / Our insight
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?
Published 22/01/2024 Last updated 22/01/2024
We've published our latest quarterly data
News
Today we've published data showing the number of complaints we received between April and June 2019.
Published 21/08/2019 Last updated 27/01/2021
