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Financial Ombudsman Service receives more than 4,800 new cases from businesses
About us / Data and insight / News
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.
Published 16/12/2024 Last updated 16/12/2024
Financial Ombudsman Service appoints Chief Operating Officer
About us / Data and insight / News
The Financial Ombudsman Service has announced the appointment of Marc Harris as Chief Operating Officer.
Published 08/01/2025 Last updated 08/01/2025
A consumer says they were told the mileage on the odometer was lower than it was when they got the car
Business / How to settle complaints / Case studies
When Dinesh’s finance agreement came to an end, he faced problems in selling the car on. He found out the mileage disclosed by the finance provider and odometer was a lot more than what he’d originally bought it for.
Published 05/11/2019 Last updated 09/12/2025
Consumers in Scotland lodge over 1,300 fraud and scam complaints
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Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
Published 03/02/2025 Last updated 03/02/2025
A consumer says that she wasn’t aware that the finance agreement had a mileage cap
Business / How to settle complaints / Case studies
When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay additional charges for exceeding the mileage limit. Claire asked us to investigate her complaint because she wasn't aware of the mileage cap and felt she had been treated unfairly.
Published 05/11/2019 Last updated 14/07/2025
Consumers in the North West lodge nearly 3,000 fraud and scam complaints
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Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.
Published 03/02/2025 Last updated 03/02/2025
Londoners lodge almost 7,000 fraud and scam complaints
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Fraud and scam complaints from people living in London have increased by a third year-on-year.
Published 03/02/2025 Last updated 03/02/2025
Martin’s complaint about his bank’s handling of an unpaid cheque
Business / How to settle complaints / Case studies
Martin asked us to investigate after his bank withdrew £6,000 from his account without warning, months after he deposited a customer cheque.
Published 23/09/2020 Last updated 10/12/2025
Baroness Manzoor announces she is stepping down after completing two terms
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Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.
Published 10/02/2025 Last updated 10/02/2025
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
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The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
Published 04/03/2025 Last updated 04/03/2025