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Our annual review 2018/2019
About us / Data and insight / News
We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.
Published 15/05/2019 Last updated 04/03/2021
Did the financial business make a recommendation or give advice?
Business / How to settle complaints / Our approach to resolving complaints / PPI / An overview of the ombudsman's approach
Did the financial business make a recommendation or give advice?
Published 26/05/2019 Last updated 26/01/2021
Half-yearly complaints data: H1 2023
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between January and June 2023.
Published 26/02/2025 Last updated 26/02/2025
Annual complaints data and insight 2020/21
Business / How to settle complaints / Data and insight
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
Published 26/02/2025 Last updated 26/02/2025
Insurer settles claim without telling the driver
Business / How to settle complaints / Case studies
Olivia told her insurer she had hit another car, but wasn't told a claim had been paid until she tried to renew her insurance.
Published 31/05/2019 Last updated 11/07/2025
We’ve published our latest quarterly data for Q2 2020/21
About us / Data and insight / News
We’ve published data showing the number of complaints we received between 1 July and 30 September 2020.
Published 09/11/2020 Last updated 27/01/2021
Consumer complains that her claim is unfairly turned down because her insurer said her accident wasn’t an ‘external’ event to the body
Business / How to settle complaints / Case studies
Tami complained to us because her insurer declined her personal accident claim.
Published 01/06/2019 Last updated 11/07/2025
Half-yearly complaints data: H2 2024
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Published 06/05/2025 Last updated 02/09/2025
Consumer complains investment funds within a personal pension plan represented too high a risk
Business / How to settle complaints / Case studies
Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.
Published 27/09/2019 Last updated 14/07/2025
Consumer complains that a business' delay in processing paperwork caused her annuity to start late
Business / How to settle complaints / Case studies
Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.
Published 27/09/2019 Last updated 14/07/2025