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Strategic measures 2021/22 summary (pdf)
Published 08/04/2021 Last updated 12/04/2021
The top five most complained about products 2024 25 (xlsx)
Published 02/07/2025 Last updated 02/07/2025
Trade association steering group minutes - May 2017 (pdf)
Published 17/09/2020 Last updated 17/09/2020
Letter to Fair4All Finance access to credit sub commitee (pdf)
Published 15/07/2025 Last updated 15/07/2025
Board meeting minutes May 2025 (pdf)
Published 30/07/2025 Last updated 30/07/2025
Board meeting minutes June 2025 (pdf)
Published 30/07/2025 Last updated 30/07/2025
Ombudsman Connect for Business Key information document (pdf)
Published 21/08/2025 Last updated 21/08/2025
Ombudsman Connect for Business Access request form (pdf)
Published 21/08/2025 Last updated 21/08/2025
Ombudsman Connect for Business Access request form completion guide (pdf)
Published 21/08/2025 Last updated 21/08/2025
How to complain
For consumers
Find out how to bring your complaint to us, and how we can help.
Published 13/02/2019 Last updated 29/07/2024
