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Ombudsman Connect for Business Access request form (pdf) 

Published 21/08/2025    Last updated 21/08/2025

Ombudsman Connect for Business Access request form completion guide (pdf) 

Published 21/08/2025    Last updated 21/08/2025

Board meeting minutes September 2025 (pdf) 

Published 22/10/2025    Last updated 22/10/2025

How to complain 

For consumers

Find out how to bring your complaint to us, and how we can help.

Published 13/02/2019    Last updated 29/07/2024

Before we get involved 

For businesses / Resolving a complaint

What you need to do when you receive a customer complaint.

Published 13/02/2019    Last updated 24/10/2023

Time limits for mortgage endowment complaints 

For businesses / Resolving a complaint / Time limits for businesses

Specific time limits that apply for mortgage endowment complaints.

Published 22/02/2019    Last updated 26/01/2021

Extended warranties 

For businesses / Complaints we deal with / Insurance

Find out how we deal with complaints about extended warranties.

Published 06/03/2019    Last updated 26/01/2021

What to expect 

For consumers

What to expect once you’ve brought your complaint to us.

Published 13/02/2019    Last updated 01/11/2024

Complaints we deal with 

For businesses

An overview of all the complaints we deal with.

Published 13/02/2019    Last updated 28/10/2022

Valuations and surveys 

For businesses / Complaints we deal with / Mortgages

Do you deal with customer complaints about valuations and surveys for a mortgage lender or broker? 

Published 12/06/2019    Last updated 26/03/2025