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Before we get involved
For businesses / Resolving a complaint
What you need to do when you receive a customer complaint.
Published 13/02/2019 Last updated 24/10/2023
Time limits for mortgage endowment complaints
For businesses / Resolving a complaint / Time limits for businesses
Specific time limits that apply for mortgage endowment complaints.
Published 22/02/2019 Last updated 26/01/2021
Extended warranties
For businesses / Complaints we deal with / Insurance
Find out how we deal with complaints about extended warranties.
Published 06/03/2019 Last updated 26/01/2021
What to expect
For consumers
What to expect once you’ve brought your complaint to us.
Published 13/02/2019 Last updated 01/11/2024
Complaints we deal with
For businesses
An overview of all the complaints we deal with.
Published 13/02/2019 Last updated 28/10/2022
Valuations and surveys
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about valuations and surveys for a mortgage lender or broker?
Published 12/06/2019 Last updated 26/03/2025
Mis-sold travel insurance
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we resolve complaints about mis-sold travel insurance.
Published 15/03/2019 Last updated 16/02/2023
Personal accident insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
Find out how we can help with your complaint about personal accident insurance.
Published 22/03/2019 Last updated 05/07/2023
Misrepresentation and non-disclosure
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about misrepresentation and non-disclosure.
Published 01/06/2019 Last updated 27/09/2022
Capital protected structured investments
For businesses / Complaints we deal with / Investments
Are you handling complaints where consumers feel they were wrongly advised to invest in a capital protected structured investment?
Published 28/05/2019 Last updated 10/12/2024
