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Steve and Laura complain that their secured loan was unaffordable
Business / How to settle complaints / Case studies
Steve and Laura felt their secured loan was unaffordable and proper checks had not been carried out by the lender, when they struggled to make repayments. They complained to us about the lender's response.
Published 22/06/2022 Last updated 14/07/2025
We’ve published our annual report and accounts 2019/20
About us / Data and insight / News
We’ve published our annual report and accounts for the 2019/20 financial year today.
Published 05/11/2020 Last updated 27/01/2021
Annual complaints data and insight 2021/22
Business / How to settle complaints / Data and insight
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
Published 26/02/2025 Last updated 26/02/2025
Fault claim was recorded when accident wasn’t customer’s fault
Business / How to settle complaints / Case studies
Hassan contacted us after his insurer made an error in his claim about the accident he was involved in.
Published 31/05/2019 Last updated 11/07/2025
Consumer complains to us that his claim is turned down unfairly because his insurer hadn’t clearly defined the term ‘accident’ in his policy
Business / How to settle complaints / Case studies
Jay complained to us because his insurer declined his personal accident claim.
Published 01/06/2019 Last updated 09/12/2025
Quarterly complaints data: Q4 2024/25
Business / How to settle complaints / Data and insight
Our complaints data on financial products and services between January and March 2025.
Published 02/07/2025 Last updated 29/10/2025
Ombudsman News 157
About us / Data and insight / News
Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.
Published 25/01/2021 Last updated 27/01/2021
Quarterly complaints data: Q1 2025/26
Business / How to settle complaints / Data and insight
Data about complaints received during the first quarter (April to June) of 2025/26
Published 07/08/2025 Last updated 29/10/2025
A consumer’s estate wants their claim to be paid because their father’s death happened due to complications during surgery
Business / How to settle complaints / Case studies
Mason’s estate complained to us because his insurer declined the estate’s claim under his personal accident policy.
Published 01/06/2019 Last updated 11/07/2025
Half-yearly complaints data: H1 2025
Business / How to settle complaints / Data and insight
This half-yearly data shows the number of complaints against financial businesses between January and June 2025.
Published 29/10/2025 Last updated 29/10/2025