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Marine insurance
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about marine insurance.
Published 06/03/2019 Last updated 12/11/2023
Ombudsman News 177
News
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.
Published 19/12/2022 Last updated 17/02/2023
Information for customers of Morses Club PLC
News
We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
Published 10/01/2023 Last updated 02/06/2023
APP fraud and other scams involving authorised payments or withdrawals
For businesses / Complaints we deal with / Fraud and scams
Is the complaint about how your firm handled things when a customer was tricked into an authorised push payment, card payment, or cash withdrawal?
Published 07/10/2024 Last updated 11/11/2024
Credit broking
For consumers / Complaints we can help with / Borrowing money
Find out how we can help with complaints about credit broking.
Published 17/07/2019 Last updated 03/01/2023
Power of attorney
For businesses / Complaints we deal with / Other complaints
Do you handle complaints from those with power of attorney acting on behalf of your customers or about the registration of a power of attorney?
Published 05/03/2019 Last updated 06/03/2025
Mortgage arrears charges
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage arrears charges.
Published 06/03/2019 Last updated 22/08/2023
How do I complain about PPI?
For businesses / Complaints we deal with / PPI
If you think you’ve been mis-sold PPI, it’s easy and free to complain. Find out how to do it yourself without a claims management company.
Published 25/05/2019 Last updated 26/01/2021
Our expenses policy for directors
Corporate information
Our expenses policy for directors
Published 05/06/2019 Last updated 05/06/2019
