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Equality, diversity and inclusion report 2017 

Who we are / Our values

Our first annual publication, looking at our diversity data for 2017.

Published 22/06/2019    Last updated 12/03/2021

Who we’ve helped 

For consumers

We’ve helped thousands of people just like you, to resolve their financial disputes.

Published 18/05/2019    Last updated 29/12/2023

Complaints from small businesses and about claims management companies 

News

From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.

Published 01/04/2019    Last updated 27/01/2021

Beth i’w ddisgwyl 

Cymraeg

Beth i'w ddisgwyl pan fyddwch wedi dod â’ch achos atom.

Published 08/06/2019    Last updated 03/11/2020

Governance and funding 

Who we are

How we’re governed and funded reflects our independent role.

Published 13/02/2019    Last updated 07/02/2025

Insurance 

For businesses / Complaints we deal with

Help for businesses dealing with complaints about insurance.

Published 15/03/2019    Last updated 30/04/2024

Medical insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses about how we handle complaints about medical insurance including private medical insurance and dental insurance.

Published 20/03/2019    Last updated 05/07/2023

I’ve already complained to about PPI – what’s happening? 

For businesses / Complaints we deal with / PPI

Find out the latest on PPI at the ombudsman and sign up for updates.

Published 25/05/2019    Last updated 05/01/2022

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