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Equality, diversity and inclusion report 2017
Who we are / Our values
Our first annual publication, looking at our diversity data for 2017.
Published 22/06/2019 Last updated 12/03/2021
Who we’ve helped
For consumers
We’ve helped thousands of people just like you, to resolve their financial disputes.
Published 18/05/2019 Last updated 29/12/2023
Complaints from small businesses and about claims management companies
News
From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.
Published 01/04/2019 Last updated 27/01/2021
Beth i’w ddisgwyl
Cymraeg
Beth i'w ddisgwyl pan fyddwch wedi dod â’ch achos atom.
Published 08/06/2019 Last updated 03/11/2020
Governance and funding
Who we are
How we’re governed and funded reflects our independent role.
Published 13/02/2019 Last updated 07/02/2025
Insurance
For businesses / Complaints we deal with
Help for businesses dealing with complaints about insurance.
Published 15/03/2019 Last updated 30/04/2024
Medical insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we handle complaints about medical insurance including private medical insurance and dental insurance.
Published 20/03/2019 Last updated 05/07/2023
I’ve already complained to about PPI – what’s happening?
For businesses / Complaints we deal with / PPI
Find out the latest on PPI at the ombudsman and sign up for updates.
Published 25/05/2019 Last updated 05/01/2022