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Don’t get caught out by financial pitfalls
About us / Data and insight / News
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
Published 26/01/2026 Last updated 26/01/2026
Financial Ombudsman Service sees lowest complaint levels in two years
About us / Data and insight / News
New cases coming to us have returned to complaint volumes last seen in 2023/24.
Published 05/02/2026 Last updated 05/02/2026
Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns
About us / Data and insight / News
Between January 2025 and March 2026, we received over 500 complaints about romance scams.
Published 25/03/2026 Last updated 25/03/2026
Businesses must step up support for people in debt
About us / Data and insight / News
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
Published 19/09/2024 Last updated 19/09/2024
Customer complains about ill-fitting suit when credit provider doesn't help
Business / How to settle complaints / Case studies
Matteo got in touch with us when his credit card provider wouldn't pay his claim when a custom suit didn't fit.
Published 20/08/2019 Last updated 14/07/2025
Car modifications can wreck your insurance
About us / Data and insight / News
From tinted windows to new alloy wheels, the pitfalls of vehicle alterations have been highlighted by us for the first time.
Published 30/09/2024 Last updated 30/09/2024
Don’t let wedding woes ruin your big day: check your insurance now
About us / Data and insight / News
Couples planning the most important day of their lives risk severe financial penalties if they take out insufficient cover or do not understand their policies.
Published 17/10/2024 Last updated 17/10/2024
Alexis loses her bonus when she cashes in her Lifetime ISA
Business / How to settle complaints / Case studies
Alexis was saving for her first home, but she didn’t expect to pay a charge when she withdrew her Lifetime ISA money.
Published 03/09/2019 Last updated 17/03/2026
‘Ghost brokers’ haunting the insurance market
About us / Data and insight / News
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
Published 29/10/2024 Last updated 30/10/2024
Zosia misses Lifetime ISA bonuses because of delay in opening account
Business / How to settle complaints / Case studies
When Zosia’s ISA provider queried her identity documents, the delay meant she missed out on a large amount in potential bonuses.
Published 03/09/2019 Last updated 17/03/2026