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Workplace pensions
For consumers / Complaints we can help with / Pensions and annuities
Are you unhappy with advice you received about the pension you have with an employer or the way that pension has been administered?
Published 24/10/2019 Last updated 10/09/2024
Complaints we can’t help with
For consumers
This page provides information about the types of complaint we may not be able to help with.
Published 11/10/2021 Last updated 19/01/2024
A claim is unfairly declined due to lack of information in a careless driving case
Decisions and case studies / Case studies
Andrew contacted us when his insurer wouldn't cover his claim as they said he needed to prove reasonable prospects of success.
Published 07/03/2019 Last updated 11/07/2025
Savings endowments
For businesses / Complaints we deal with / Investments
Are you handling customer complaints about savings endowments?
Published 28/05/2019 Last updated 10/12/2024
Compensation for lost guaranteed pension benefits
For businesses / Complaints we deal with / Pensions and annuities
Find out more about our approach to calculating appropriate compensation where we uphold complaints about transfers from an occupational scheme or where the consumer should have bought "added years".
Published 23/10/2019 Last updated 26/01/2021
Ein gwasanaeth i gwsmeriaid
Cymraeg
P’un ai a ydych yn gwsmer sydd â chwyn neu’n fusnes sy’n trafod cwyn, ein nod yw darparu gwasanaeth gwych i chi fel cwsmer.
Published 08/06/2019 Last updated 03/11/2020
Spread betting and contracts for differences (CFDs)
For consumers / Complaints we can help with / Investments
Did you invest in spread betting and contracts for differences, and now believe the product was unsuitable?
Published 05/08/2019 Last updated 10/12/2024
Compulsive spending and gambling harm
For consumers / Complaints we can help with / Other complaints
Have you been harmed by compulsive spending or problem gambling, and feel a financial firm could have done more for you?
Published 07/06/2022 Last updated 15/04/2025
Complaints about discrimination
For businesses / Complaints we deal with / Other complaints
Do you deal with complaints from consumers who feel a financial firm has treated them differently because of a protected characteristic?
Published 15/05/2023 Last updated 15/04/2025
Information we need from financial businesses
For businesses / Resolving a complaint
Find out more about the specific information we ask businesses to provide once a complaint has been referred to us by a customer.
Published 03/07/2023 Last updated 07/10/2024
