Other complaints

For businesses

We often see complaints which aren't directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.

Complaints we deal with

To find out more about other types of complaints we receive and how we can help, choose the relevant area below.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Power of attorney

How to handle complaints when someone’s lost their mental capacity.

Complaints involving economic and domestic abuse

Information for financial businesses about the complaints we see involving economic and domestic abuse, and our approach to resolving them.

Complaints about pre-paid funeral plans

Find out more about the Financial Ombudsman, how we handle complaints from consumers, and how we will look at complaints about pre-paid funeral plans.

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

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