We often see complaints which aren't directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.
Complaints we deal with
To find out more about other types of complaints we receive and how we can help, choose the relevant area below.
Business support and engagement
As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.
Businesses and consumer advisers can contact our technical desk for general information on how the ombudsman might look at a particular complaint, or for guidance on our rules and how we work.