Investments

We receive complaints from consumers about a range of investment products products. On this page you can find information about how we deal with these complaints.

Complaints we deal with

We receive complaints from customers on a range of investment products. To find out more about how we approach specific types of investment complaints, choose the relevant area below:

Assessing the suitability of investments

Was your customer suitably advised on an investment? Talk to us

Capital protected structured investments

We help resolve capital protected structured investments complaints.

ISAs

How we help businesses resolve ISA complaints.

Savings endowments

Resolve complaints about savings endowments with our expertise.

Spread betting and contracts for difference

Help resolving spread betting and contracts for difference complaints.

Property funds

We help businesses resolve property funds complaints fairly.

Stocks and shares

We’re fair and impartial when resolving stocks and shares complaints.

Whole-of life policies

Find out how we look at complaints about whole-of-life policies.

Compensation for investment complaints

Working out compensation when handling complaints about investments

Lifetime ISAs

Find out information about what we look at when we investigate claims from consumers about lifetime ISAs.

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

Businesses and consumer advisers can contact our technical desk for general information on how the ombudsman might look at a particular complaint, or for guidance on our rules and how we work.

If you’re a consumer, you can read more about how to complain and the complaints we can help with or call us on 0800 023 4567.