We receive complaints from consumers about a range of investment products products. On this page you can find information about how we deal with these complaints. 

On this page

  1. Complaints we deal with
  2. Business support and engagement

This page contains information about our general approach to complaints about investments. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for businesses about complaints in relation to Covid-19.

Complaints we deal with

We receive complaints from customers on a range of investment products. To find out more about how we approach specific types of investment complaints, choose the relevant area below:

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

Businesses and consumer advisers can contact our technical desk for general information on how the ombudsman might look at a particular complaint, or for guidance on our rules and how we work.

If you’re a consumer, you can read more about how to complain and the complaints we can help with or call us on 0800 023 4567.