Find out how we can help with your complaint about an investment.
This page contains information about our general approach to complaints about investments. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for consumers about complaints in relation to Covid-19.
Complaints we can help with
You can find out more about what we look at with different complaints about investments using the links below. We're still working to make sure we have all the content available, so check back for regular updates to our content.
How to complain
How long it takes
It is currently taking around 7 months for us to allocate a complaint about investments to a case handler for review – although it may take longer if your complaint is about spread betting or crowdfunding, where some of the most complex cases we receive can take up to 9 months. We’re working hard to reduce this wait time, so you may hear from us sooner than this.
- Read more detail about overall timescales, including how Covid-19 is affecting complaint handling at financial businesses and at the ombudsman service.
- If you’re facing financial hardship or severe ill health, please let us know.
- If you’re experiencing financial difficulties, you may also find the Money Advice Service website useful, it contains a list of online debt advice services where you can get immediate and personalised help.
Information about Covid-19
For guidance specifically about Covid-19, please look at our dedicated page that contains information about complaints in relation to Covid-19.