For consumers
Investments
Find out how we can help with your complaint about an investment.
On this page
Complaints we can help with
You can find out more about what we look at with different complaints about investments using the links below. We’re still working to make sure we have all the content available, so check back for regular updates to our content.
How to complain
Bringing a complaint to us is straightforward and won’t cost you anything. Find out more about how to complain and our complaint process.
How long it takes
In general, for most types of investment complaints, it takes about one to two months for us to allocate cases. It can sometimes take longer, depending on what your complaint is about.
We’re working hard to reduce the time it takes to allocate cases for investigation, so you may hear from us sooner than this.
- Find out more about when you can expect to hear from us once we’ve started to investigate your complaint.
- If you’re facing financial hardship or severe ill health, please let us know.
- If you’re experiencing financial difficulties, you may also find the Money Advice Service website useful, it contains a list of online debt advice services where you can get immediate and personalised help.
