Find out how we can help with your complaint about an investment.
Complaints we can help with
You can find out more about what we look at with different complaints about investments using the links below. We're still working to make sure we have all the content available, so check back for regular updates to our content.
How to complain
Bringing a complaint to us is straightforward and won't cost you anything. You can make your complaint:
- over the phone, speaking to a member of our team
- on this website, using our online complaint form
- by post (you can print off a complaint form from this website, or call us and we’ll send you one)
Find out more about how to complain.
How long it takes
It is currently taking around 5 months for us to allocate a complaint about investments to a case handler for review – although it may take longer if your complaint is about spread betting or crowd funding, where some of the most complex cases we receive can take up to 8 months.
If you’re facing financial hardship or severe ill health, please let us know. We’re working hard to reduce this wait time, so you may hear from us sooner than this. Once your complaint is allocated, you can expect to receive an initial assessment within 90 days.
You may also find the Money Advice Service website useful if you want to contact one of the independent free charities that can help people in financial difficulty.