Find out how we can help with your complaint about an investment. 

On this page

  1. Complaints we can help with
  2. How to complain
  3. How long it takes

This page contains information about our general approach to complaints about investments. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for consumers about complaints in relation to Covid-19.

Complaints we can help with

You can find out more about what we look at with different complaints about investments using the links below. We're still working to make sure we have all the content available, so check back for regular updates to our content. 

How to complain

Bringing a complaint to us is straightforward and won't cost you anything. Find out how to contact us.

How long it takes

It is currently taking around 7 months for us to allocate a complaint about investments to a case handler for review. Although it may take longer if your complaint is about spread betting or crowdfunding, or certain other of the most complex cases we receive – where it can take up to 9 months.

If you’re facing financial hardship or severe ill health, please let us know. We’re working hard to reduce this wait time, so you may hear from us sooner than this. Once your complaint is allocated, you can expect to receive an initial assessment within 90 days.

You may also find the Money Advice Service website useful if you want to contact one of the independent free charities that can help people in financial difficulty.