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This page contains information about our general approach to complaints about medical insurance. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for consumers about complaints in relation to Covid-19.
If you’re unhappy with the service you’ve had for a particular type of medical insurance, we may be able to help. Find out how more about the types of complaint we deal with.
How we can help with your complaint about long-term care insurance.
Find out how we can help with your complaint about personal accident insurance.
Find out how we approach complaints about personal accident insurance claims.
How we can help you if you have a complaint about mis-sold personal accident insurance.
An overview of private medical insurance.
Bringing a complaint to us is straightforward and won’t cost you anything. Find out more about how to complain and our complaint process.
