Medical insurance
Complaints we can help with
If you have a complaint about a medical or health insurance policy or claim, we may be able to help. Find out more about the types of complaint we can help with.
Bringing your complaint to us
Our service is free and easy to use.
When you bring a complaint to us, it's our job to weigh up all the facts. We’ll make a decision about what happened using evidence from you, the financial business and any relevant third parties. We'll also consider:
- the relevant law
- any regulations that applied at the time
- any industry codes of conduct that were in force at the time
When we've finished investigating, we’ll tell you whether we think the business treated you fairly or not. And we’ll explain how we reached our decision.
If we think the business treated you unfairly, we'll tell them to put you back where you'd be if they hadn't made a mistake. We might also ask them to make an award for any distress and inconvenience caused.
Information for financial businesses
If you’re a financial business looking for information to help you resolve complaints, detailed information about medical insurance complaints can be found in the business section of our website.
