Motor insurance

For consumers

Last updated: 16 May 2022

Complaints we can help with

Find out more about the types of complaint we get about motor insurance, and how we might be able to help.

Find out how we can help with your complaint about caravan insurance.

Find out how we can help if you have a complaint about fault claims and no-claims bonuses.

How we can help if you have a complaint about GAP insurance.

How we can help if you have a complaint about vehicle breakdown cover (roadside assistance).

Find out how we can help if you've got a complaint about how your insurer has dealt with your vehicle repairs.

We can help if you have a complaint about your insurance claim due for vehicle theft.

How you can complain if your car or motorcycle has been written off.

Bringing a complaint to us is straightforward and won’t cost you anything. Find out more about how to complain and our complaint process.

If you’re a financial business looking for information to help you resolve complaints, detailed information about motor insurance complaints can be found in the business section of our website.