Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreWe are aware of the recently announced news that Berkeley Burke SIPP Administration (BBSAL) has gone into administration.
The Financial Services Compensation Scheme (FSCS) deals with compensation claims when financial firms go out of business. The FSCS can only consider customers’ claims against a firm if it is satisfied that the firm is not in a position to pay those claims itself. As Berkeley Burke is in administration, the FSCS is now accepting claims against BBSAL.
If you already have a claim with the Financial Ombudsman Service, you don’t need to take any action at the moment. We will no longer progress existing complaints against BBSAL and will be in touch with you in due course with further information about passing your complaint to the FSCS. When the FSCS receives your file, it will contact you directly to ask you to submit your claim. There should be no need to submit all of the claim documents again.
There is more information on the FCA’s website.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
27 January 2021
Information for Amigo customers on complaints made to the ombudsman service.