Our strategic plans includes complaint trends, what we expect to see in the year ahead, and our aims for developing and resourcing our service.
Previous years
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2019
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2018
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2017
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2016
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2015
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2014
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2013
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2012
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2011
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2010
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2009
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2008
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2007
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2006
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2005
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2004
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2003
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2002