Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Caversham Finance Limited, trading as BrightHouse, is in administration.
Caversham Finance Limited, trading as BrightHouse, has entered administration.
Unfortunately, when a business goes into administration we are required to stop considering complaints against it. So we’re unable to progress any new or existing complaints about Caversham Finance Limited, trading as BrightHouse.
We will be speaking to the administrators (Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP) about how best to pass over the complaints currently with our service. More information can be found on the BrightHouse website.
Borrowers who are experiencing financial difficulty in repaying their loans should contact BrightHouse to discuss their options.
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.