Financial Ombudsman Service’s Board appoints new Independent Assessor
26 August 2020
The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
Latest news
Ombudsman News issue 153
26 August 2020
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
26 August 2020
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.