Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreToday we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
27 January 2021
Information for Amigo customers on complaints made to the ombudsman service.