Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
13 January 2026
We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.
2 January 2026
A new interest rate applies to the compensation we direct financial businesses to make for cases referred to our service on and after 1 January 2026.
18 December 2025
With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.
