Ombudsman News 161
28 May 2021
Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
Latest news
Financial Ombudsman Service publishes annual complaints data 2020/21
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
Update: Information for Amigo customers
25 May 2021
Information for Amigo customers on complaints made to the ombudsman service.