Today, 12 March 2021, we’ve published our diversity, inclusion and wellbeing report 2020.
This is our fourth report, and it sets out our diversity data, and gender and ethnicity pay gap information for 2020. The report also outlines the major achievements on diversity, inclusion and wellbeing through the year, and our next action plan.
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
