Today, 12 March 2021, we’ve published our diversity, inclusion and wellbeing report 2020.

This is our fourth report, and it sets out our diversity data, and gender and ethnicity pay gap information for 2020. The report also outlines the major achievements on diversity, inclusion and wellbeing through the year, and our next action plan.

Latest news

Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns

25 March 2026

Between January 2025 and March 2026, we received over 500 complaints about romance scams.

Press release Fraud and scams

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New measures to modernise and transform the UK redress system 

16 March 2026

The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete. 

Press release Redress Consultations and responses

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The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance

10 March 2026

We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.

Press release Caravan insurance

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