Today, 12 March 2021, we’ve published our diversity, inclusion and wellbeing report 2020.

This is our fourth report, and it sets out our diversity data, and gender and ethnicity pay gap information for 2020. The report also outlines the major achievements on diversity, inclusion and wellbeing through the year, and our next action plan.

Latest news

Don’t get caught out by financial pitfalls

26 January 2026

As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.

Press release

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Financial Ombudsman Service sets out ambitious targets for resolving cases in 2026/27

13 January 2026

We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.

Press release Strategic plans and budget Consultations and responses

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New interest rate now applies to compensation awards

2 January 2026

A new interest rate applies to the compensation we direct financial businesses to make for cases referred to our service on and after 1 January 2026.

Interest Redress Compensation

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