Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Financial Ombudsman Service named as top employer in Stonewall's Top 100 for 2020
The Financial Ombudsman Service has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020.
On the announcement of the award, chief executive and chief ombudsman, Caroline Wayman said:
“We are delighted to be recognised as a Stonewall Top 100 organisation. To be placed 35th out of over 500 employers is a testament to the enthusiasm of our people, our firm commitment to diversity and inclusion and the excellent work of our employee network, OutRight, which I’m very proud to note has been recognised as “highly commended” in the 2020 Index. This year, OutRight has worked hard to improve engagement with other employee networks, offering a range of intersectional events that recognise that our employees have many identities.
“These results are the product of lots of hard work. We’re particularly proud of the gender identity training we’ve developed over the past year, as well as our work on improving the journey for LGBT+ customers through our complaint resolution process.
“We look forward to building on these fantastic results and continuing to support our LGBT+ staff, customers, and the communities we serve.”
Read more about working at the ombudsman service and our employee networks.
To see the full list, visit Stonewall's website.
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