The Financial Ombudsman Service has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020.
On the announcement of the award, chief executive and chief ombudsman, Caroline Wayman said:
“We are delighted to be recognised as a Stonewall Top 100 organisation. To be placed 35th out of over 500 employers is a testament to the enthusiasm of our people, our firm commitment to diversity and inclusion and the excellent work of our employee network, OutRight, which I’m very proud to note has been recognised as “highly commended” in the 2020 Index. This year, OutRight has worked hard to improve engagement with other employee networks, offering a range of intersectional events that recognise that our employees have many identities.
“These results are the product of lots of hard work. We’re particularly proud of the gender identity training we’ve developed over the past year, as well as our work on improving the journey for LGBT+ customers through our complaint resolution process.
“We look forward to building on these fantastic results and continuing to support our LGBT+ staff, customers, and the communities we serve.”
To see the full list, visit Stonewall's website.
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The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.