The Financial Ombudsman Service has today published its consultation feedback statement on temporary changes to reporting the outcomes of proactively settled complaints.

The document provides a response on issues raised through the consultation and confirms details of the initiative. Read the full document on our website.

Latest news

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

Read more 

Financial Ombudsman Service 20-year anniversary

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

Read more 

Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

Read more