Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting

The Financial Ombudsman Service has today published its consultation feedback statement on temporary changes to reporting the outcomes of proactively settled complaints.

The document provides a response on issues raised through the consultation and confirms details of the initiative. Read the full document on our website.

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The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.

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Financial Ombudsman Service announces change to compensation interest levels

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Today we announced plans to change the interest rate applied to the compensation awarded to consumers.

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Financial Ombudsman Service receives over 305,000 complaints in 2024/25

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Financial complaints are at their highest level in six years, according to new annual figures.

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