‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Financial Ombudsman Service publishes Feedback Statement on Future Funding Discussion Paper
The Financial Ombudsman Service has today published its Feedback Statement on its Future Funding Discussion Paper.
The Future Funding Discussion Paper was published in June 2022. The Feedback Statement sets out the Financial Ombudsman’s response to submissions received on the Discussion Paper. Read the full Feedback Statement.
The Financial Ombudsman Service will publish a consultation on its plans and budget for 2023/24 in December.
Latest news
Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Financial Ombudsman resolved more than 220,000 cases in the last year
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.