Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
For the full data and insight, see our half-yearly complaints data: H2 2022.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.