Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
Financial Ombudsman Service publishes latest complaints data about individual businesses
We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
- 50,346 new banking and credit complaints in H2 2022, compared to 44,200 in H1 2022.
- 19,346 new general insurance/pure protection complaints in H2 2022, compared to 17,530 in H1 2022.
- 4,160 new mortgages and home finance complaints in H2 2022, compared to 3,658 in H1 2022.
- 3,842 new decumulation life and pension complaints in H2 2022, compared to 4,193 in H1 2022
- 2,227 new investment complaints in H2 2022, compared to 2,427 in H1 2022.
For the full data and insight, see our half-yearly complaints data: H2 2022.
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