Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
In 2023/24, the Financial Ombudsman expects to receive 184,000 complaints and resolve 204,000 complaints.
The Financial Ombudsman Service’s 2023/24 budget includes:
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to provide the best service to all our customers. We’ve identified five areas of focus for 2023/24:
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.