The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
We are aware of the recently announced news that Amigo Holdings PLC has made an application to the FCA for a DISP waiver to suspend complaints handling in anticipation of a proposed scheme of arrangement. In the meantime, we will continue to look at complaints and consumers can continue to bring any new complaints to the ombudsman service.
Update: we published further information on Amigo cases on 25 March 2021
Latest news
Financial Ombudsman Service 20-year anniversary
1 December 2021
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
Financial Ombudsman sees 30% increase in “authorised” scam complaints
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.