Latest complaints data on individual financial businesses

Today we've published our latest six-monthly complaints data on individual businesses and groups.

The data features complaint numbers about banks, insurance companies and other financial businesses. These figures cover financial businesses only where we received at least 30 new cases and resolved at least 30 cases in the six-month period from 1 January to 30 June 2018.

Latest news

Complaints about PayPal

20 May 2022

PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

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We’ve published our complaints data from the second half of 2021

13 April 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

Data and Insight H2 data

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Making a complaint about the British Steel Pension Scheme

31 March 2022

The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

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