Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

Latest news

Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

Read more 

Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

Read more 

Ombudsman News 160

6 May 2021

Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.

Economic abuse Strategic plans and budget

Read more