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Ombudsman News issue 151

14 April 2020

Covid-19 H2 data Strategic plans and budget

See our previous editions of Ombudsman News.

Covid-19 (coronavirus): our service and getting in touch

With most of our people working remotely, we’re working on existing cases and accepting new complaints. Our phone helpline hours have changed and we can’t currently accept post. We’re updating our website with the latest news.

Covid-19: resolving and preventing complaints

We’re hearing from people who’ve had problems with financial services relating to Covid-19. To help businesses resolve complaints fairly, we’ve set out what we’re seeing and the resources we offer.

Avoiding fraud and scams: help from the ombudsman

We've published some information for consumers about fraud and scams. We explain how consumers can help keep their personal information safe and how we can help with a complaint.

Our half-yearly complaints data

We’ve published our regular data on complaints against named financial businesses that we handled between July and December 2019.

Our plans and budget for 2020/21

We’ve now published our plans and budget for 2020/21. In light of the Covid-19 crisis, we’ve adjusted our funding arrangements to reduce our costs to the businesses we cover.

Our new award limit

On 1 April, the maximum award we can tell businesses to pay rose to £355,000.

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