Ombudsman News issue 151

See our previous editions of Ombudsman News.

Covid-19 (coronavirus): our service and getting in touch

With most of our people working remotely, we’re working on existing cases and accepting new complaints. Our phone helpline hours have changed and we can’t currently accept post. We’re updating our website with the latest news.

Covid-19: resolving and preventing complaints

We’re hearing from people who’ve had problems with financial services relating to Covid-19. To help businesses resolve complaints fairly, we’ve set out what we’re seeing and the resources we offer.

Avoiding fraud and scams: help from the ombudsman

We've published some information for consumers about fraud and scams. We explain how consumers can help keep their personal information safe and how we can help with a complaint.

Our half-yearly complaints data

We’ve published our regular data on complaints against named financial businesses that we handled between July and December 2019.

Our plans and budget for 2020/21

We’ve now published our plans and budget for 2020/21. In light of the Covid-19 crisis, we’ve adjusted our funding arrangements to reduce our costs to the businesses we cover.

Our new award limit

On 1 April, the maximum award we can tell businesses to pay rose to £355,000.

Latest news

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.

Press release Strategic plans and budget

Ombudsman News 188

24 January 2024

Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.

Car finance Strategic plans and budget

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