Ombudsman News issue 151

See our previous editions of Ombudsman News.

Covid-19 (coronavirus): our service and getting in touch

With most of our people working remotely, we’re working on existing cases and accepting new complaints. Our phone helpline hours have changed and we can’t currently accept post. We’re updating our website with the latest news.

Covid-19: resolving and preventing complaints

We’re hearing from people who’ve had problems with financial services relating to Covid-19. To help businesses resolve complaints fairly, we’ve set out what we’re seeing and the resources we offer.

Avoiding fraud and scams: help from the ombudsman

We've published some information for consumers about fraud and scams. We explain how consumers can help keep their personal information safe and how we can help with a complaint.

Our half-yearly complaints data

We’ve published our regular data on complaints against named financial businesses that we handled between July and December 2019.

Our plans and budget for 2020/21

We’ve now published our plans and budget for 2020/21. In light of the Covid-19 crisis, we’ve adjusted our funding arrangements to reduce our costs to the businesses we cover.

Our new award limit

On 1 April, the maximum award we can tell businesses to pay rose to £355,000.

Latest news

Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year

23 January 2025

We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.

Press release Fraud and scams Strategic plans and budget

Ombudsman News 191

28 May 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

Insurance H2 data Consultations and responses

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