Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.
See our previous editions of Ombudsman News.
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Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Financial Ombudsman Service to start charging professional representatives to refer cases
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.