Ombudsman News issue 152

Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.

See our previous editions of Ombudsman News.

Read our future strategy

We’ve published more details about our future strategy, which will run until 2025. It sets out our objectives to enhance our service, prevent complaints and unfairness arising, and build an organisation with the capabilities it needs for the future – supporting our ambition to contribute to a fairer financial world. It follows extensive research into our landscape and engagement with our stakeholders.

CMCs: a year in complaints

2019/20 was our first year handling complaints about CMCs – and this week we published data on the complaints we’ve received and resolved.

Covid-19 (coronavirus)

If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the Financial Ombudsman

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns

25 March 2026

Between January 2025 and March 2026, we received over 500 complaints about romance scams.

Press release Fraud and scams

Financial Ombudsman Service warns people to be on high alert for online investment and employment scams

19 February 2026

We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.

Press release Fraud and scams

Financial Ombudsman Service receives over 305,000 complaints in 2024/25

2 July 2025

Financial complaints are at their highest level in six years, according to new annual figures.

Annual data Complaints data Annual report Press release CMC

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Ombudsman News issue 152

Read our future strategy

CMCs: a year in complaints

Covid-19 (coronavirus)

Covid-19 (coronavirus)

Join us – careers at the Financial Ombudsman

Latest news

Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns

Financial Ombudsman Service warns people to be on high alert for online investment and employment scams

Financial Ombudsman Service receives over 305,000 complaints in 2024/25

Ombudsman News