Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.

See our previous editions of Ombudsman News.

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Latest news

Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Fraud and scams Covid-19 Strategic plans and budget

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Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

SME H1 data Covid-19

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Ombudsman News issue 153

26 August 2020

Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.

Covid-19 Q1 data CMC

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