Ombudsman News issue 152

Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.

See our previous editions of Ombudsman News.

Annual complaints data

Our annual complaints data shows the volume of complaints and enquiries we received and resolved, and the financial products and services involved.

Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis

Commentary from our chief ombudsman and sector-by-sector insight into trends in complaints.

Read our future strategy

We’ve published more details about our future strategy, which will run until 2025. It sets out our objectives to enhance our service, prevent complaints and unfairness arising, and build an organisation with the capabilities it needs for the future – supporting our ambition to contribute to a fairer financial world. It follows extensive research into our landscape and engagement with our stakeholders.

CMCs: a year in complaints

2019/20 was our first year handling complaints about CMCs – and this week we published data on the complaints we’ve received and resolved.

Avoiding fraud and scams: help from the ombudsman

We share some detail on how you can protect your personal information, as well as what to do if you think you have been scammed - and how we can help if you have a complaint or don't think you've been treated fairly by a financial business.

Covid-19 (coronavirus): information for consumers

If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.

Covid-19 (coronavirus): information for financial businesses

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the ombudsman service

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

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