Ombudsman News issue 153

Welcome to our latest Ombudsman News. Here you can read our Covid-19 insight and our latest Q1 2020/21 complaints data.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs

Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the Financial Ombudsman

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

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Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

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25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Covid-19 Fraud and scams Strategic plans and budget

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