Ombudsman News issue 153

Welcome to our latest Ombudsman News. Here you can read our Covid-19 insight and our latest Q1 2020/21 complaints data.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs

Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the ombudsman service

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19

26 August 2020

Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.

Data and Insight

Ombudsman News issue 152

5 June 2020

You can read our annual complaints data and insight, as well as our strategy for the next five years.

Data and Insight

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