Ombudsman News issue 153

Welcome to our latest Ombudsman News. Here you can read our Covid-19 insight and our latest Q1 2020/21 complaints data.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs

Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the ombudsman service

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Fraud and scams Covid-19 Strategic plans and budget

Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

H1 data Covid-19 SME

Ombudsman News issue 152

5 June 2020

You can read our annual complaints data and insight, as well as our strategy for the next five years.

Covid-19 Advice Fraud and scams CMC

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