‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Ombudsman publishes latest complaints data on individual financial businesses
The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today.
The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017.
- 219 businesses feature in the complaints data - down by 11% when compared to the first six months of 2017 ( H1 2017).
- We received a total of 165,406 new complaints - a decrease of 3% when compared to H1 2017 (170,083).
- Of this figure, 92,231 were about PPI - an increase of 3% when compared to H1 2017 (89,513).
- Consumer credit complaints continued to increase - up 11% to 16,328 when compared to H1 2017 (14,752).
Look at the complaints data now available on individual financial businesses.
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