We’ve published our annual report and accounts for the 2019-20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019-20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 Insights

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Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

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