We’ve published our annual report and accounts for the 2019/20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

Ombudsman News 161

28 May 2021

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights

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