We’ve published our annual report and accounts 2019/20

We’ve published our annual report and accounts for the 2019/20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

Keep your pension safe from scammers, warns the Financial Ombudsman Service

18 September 2025

Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.

Press release Pensions

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Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive

11 September 2025

A year on from the opening of our Belfast hub, we announce 32 new investigator positions.

Press release Recruitment

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Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

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