Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
We’ve published our complaints data from the second half of 2021
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
We received a total of around 73,200 complaints in this period. We upheld 37% of complaints we received.
For the full data set and analysis, see our half-yearly complaints data page.
We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).
Latest news
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.