Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

We received a total of around 73,200 complaints in this period. We upheld 37% of complaints we received.

For the full data set and analysis, see our half-yearly complaints data page.

We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).

Latest news

Ombudsman News 166

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

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Ombudsman News 161

28 May 2021

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights

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Ombudsman News 158

12 March 2021

In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.

H2 data Q3 data Diversity, inclusion and wellbeing reports

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