Each year we receive thousands of complaints in the wake of banking fraud and scams.
In the latest ombudsman news, we share our insight into these disputes and how we resolve them fairly. And we bring together expert perspectives on the what more needs to be done in the fight against fraud.
Read the latest edition (PDF 549KB) and subscribe to ombudsman news.
14 October 2021
Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.
4 October 2021
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
24 September 2021
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.